Description
Wayfair.com is your online source for everything home. You'll find over 6000 brands of home furnishings in every style and price point: from antiquity to modernism, Bali to Berlin, pauper to prince. With free shipping on most stuff, even big stuff, we know you'll find what you want.

For order questions, just go to wayfair.com/buysupport where you can initiate a return, view your order status, track your packages, order replacements parts, or get the fastest service for any question.
 
Tax Policy
One of the best things about buying through Wayfair.com is that we do not have to charge sales tax, with the exception of orders shipping to destinations in the Commonwealth of Massachusetts, State of New York, State of Kentucky and State of Utah. However, Wayfair is not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your state’s regulations before you shop.

Wayfair.com Shipping Policy

WHERE IS MY ORDER?

Go to wayfair.com/buysupport

At our dedicated Rakuten.com Shopping Support Center you can find the most up to date information regarding your order 24 hours a day.

HOW WILL MY ORDER SHIP?

Most items ship UPS or FedEx. If your item is big, your item will ship with a freight carrier that specializes in shipping heavy and bulky items. To learn more read below.

SHIPPING METHODS

Standard Shipping

Small items ship with UPS or FedEx. We do not require a signature for deliveries, but the decision to leave your package without a signature is at the carrier’s discretion.

Freight

Large and bulky items can ship via truck freight.

Delivery is different from standard shipping in 2 ways.
  • Delivery is by appointment. The carrier will contact you within one week of delivery to arrange 2-4 hr window.
  • You are responsible for removing the item from the truck.


  • Front Door Service/Basic Service

  • Delivery to: Inside the threshold of your residence. Your product will be delivered to your front entrance, The product will not be carried up stairs inside the home. If you live in an apartment above the first floor of a building, we recommend upgrading to Room of Choice or Room of Choice with Packaging Removal.
  • Assembly Service: None
  • Packaging: The product will be left in the original packaging.


  • Room of Choice Service

  • Delivery to: A two-man team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly: None
  • Packaging: The product will be left in the original packaging.


  • Room of Choice with Packaging Removal

  • Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly Service: The shipper will unpack the product and provide basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other).
  • Packaging: The shipper will remove and dispose of all packaging.


  • Assembly Service

  • Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
  • Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).
  • Packaging: The shipper will remove and dispose of all packaging.

    *In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

    How much will shipping cost?

    • Free Shipping over $49 
    • Standard Shipping - $4.99
    • Expedited shipping rates:
    • $0-250 - $24.99
    • $250-400 - $59.99
    • $400+ - $149.99
    HOW DO I RETURN MY ORDER?

    Go to wayfair.com/buysupport

    RETURN POLICY

    RETURN POLICY

    ALL Wayfair (formerly CSN Stores) items sold on the Rakuten.com Shopping Marketplace have a 30 day return policy on purchases and will refund your order total. The customer is responsible for return shipping charges which will be deducted from the refund. Please note the following details about returns:


  • Luggage and Bags are returnable within 30 days of delivery for a full refund.
  • We do not accept returns of assembled or modified items or else we cannot refund your purchase.
  • Mattresses are exchangeable after three weeks of delivery and a $99 exchange fee will apply.
  • An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
  • Returned items must be in new condition and in the original packaging.


  • Please contact us if you have specific questions about your product.
    Go to wayfair.com/buysupport for the fastest service!

    At our dedicated Wayfair.com Rakuten.com Shopping Marketplace Support Center you can initiate a return, view your order status, track your packages, order replacements parts, or get the fastest service for any question.

    Alternatively, call us at (888)269-1459. Business hours are 9am- Midnight EST on weekdays and 9am - 8pm EST on Saturdays, and 9am-6pm EST on Sundays.